# Botpress Enterprise Buyer's Checklist: Team or Enterprise?

> Botpress Enterprise is quoted on contact. Check billing, packs, seats, Team controls, Enterprise-only items, data retention and refunds before you commit.

_Source: https://professionalstoolkit.com/articles/botpress-buyers-checklist — The Professional's Toolkit · updated November 2026_

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Botpress Enterprise is the custom-priced top plan, and most buyers searching for it will land on Team instead. The pricing page prints no price for Enterprise; it is quoted through sales and sized on conversation volume, not on human-agent headcount. Enterprise earns its quote only when you need something no self-serve plan carries: the voice channel, an uptime SLA with a 99.8% monthly target, custom data retention and residency, moving agents between workspaces, a security review, or your own LLM through the SDK. The controls a growing team usually asks for, such as roles, routing and domain restrictions, start on Team at $750 a month billed annually or $939 a month billed monthly. Stop at the first plan that clears every check below.


**99.8%** — Monthly uptime target in the SLA, which only Botpress Enterprise carries



- **3 seats** — On Free and Plus; Team is unlimited
- **95%** — Quota point where a pack is auto-added on paid plans
- **7 days** — Refund window on self-serve plans, subscription portion only, once a year


## Find the first plan that carries your hardest requirement

Botpress sells one price list for Botpress Studio, Botpress Viber, Botpress Desk and the ADK, so the plan choice is the same whichever builder your team prefers. The price is per workspace, not per seat. Each workspace carries its own plan, and add-ons apply only where they were bought. Read the grid top-down and note the row where your strictest requirement first appears; these prices apply to workspaces created after mid-May 2026.

| Plan | Price | Included conversations | What this plan adds |
|---|---|---|---|
| Free | $0 | 100 conversations | Studio, Botpress Viber, Desk, webchat, WhatsApp, 3 seats, 3 AI agents; no packs, top-ups or overages |
| Plus | $150 a month billed annually, or $189 a month billed monthly | 250 a month | Unlimited AI agents, $25 AI usage, white-label webchat, Help Center custom domain, workspace change log, live-chat support; packs added automatically at 95% of the quota at $65 per pack of 100 extra conversations, billed each month the pack stays on |
| Team | $750 a month billed annually, or $939 a month billed monthly | 1,500 a month | Unlimited seats, $150 AI usage, Teams and RBAC, routing and assignment, per-agent access, trusted domains, team analytics, Help Center authentication; packs added automatically at 95% of the quota at $50 per pack of 100, billed each month the pack stays on |
| Enterprise | Custom | Custom | Voice, uptime SLA, security review, custom retention and residency, agent import and export between workspaces, own LLM via the SDK, custom storage, dedicated support |

Channels rarely force the decision, since webchat and WhatsApp sit on every plan and voice is the one channel listed only on Enterprise. Volume can force it, though. By our arithmetic, Team's base price undercuts Plus with its automatic packs above 1,150 conversations a month at the annual rate (Plus would then cost $800 a month at the annual rate) and above 1,350 conversations a month billed monthly (Plus would then cost $969 a month billed monthly). By the FAQ's 95% rule, the real Plus bill near those points can be one pack higher. Past them, Team is cheaper even if you never touch its controls.

## Check how your usage will be counted

The billing unit is the **conversation**: any exchange in which the end user sends at least two messages during the billing month. It sounds simple. The edges are where a forecast goes wrong, so run each check against your own traffic before you pick a quota.

- A conversation that spans two billing months counts in both; anonymous sessions each count separately; on Enterprise, the only plan with the voice channel, 3 minutes equal one conversation.
- AI-only, human-assisted and emulator conversations count the same toward the quota [1], and AI operations in emulator tests draw on your AI usage too.
- At 95% of a paid plan's quota, Botpress adds a pack of 100 conversations automatically, with notices at 75% and 100%. This auto-recharge cannot be turned off.
- Packs carry over to the next month and keep billing until someone removes them in billing settings, while unused conversations inside a pack expire at month end.
- Plus includes $25 of AI usage with its 250 conversations and Team $150 with its 1,500, which by our arithmetic is $0.10 of AI usage per included conversation. At 95% of the AI limit Botpress buys a $10 credit grant at cost, and again each time the limit is reached; size and trigger are not configurable, grants last up to 12 months from the end of the purchase month, and they are not refundable.

Because packs land at 95% rather than at 100%, a month that ends just under a boundary can carry one pack more than a simple division suggests. Name one person who reviews billing settings after every busy month, or a pack added automatically during a launch keeps billing quietly. Free avoids all of this: it stops at its 100 conversations with no packs, top-ups or overages, and the webchat then shows a Quota exceeded screen. Full cost tables sit in our [Botpress pricing guide](/articles/botpress-pricing).


> 💡 **Budget for emulator testing:** Emulator conversations count toward your Botpress quota like live ones, and their AI operations draw on your AI usage, so plan test traffic into your conversation forecast.


## Check who needs access and what they may touch

Seats come first. They are the first wall for support teams. Free and Plus include 3 seats; unlimited seats start on Team. Desk is on every plan and has no per-seat price, but a team of four human agents already outgrows Plus. The permission controls sit on the same line, so confirm which ones your security or support lead will ask for:

- Workspace roles (Viewer, Billing manager, Developer, Manager, Admin, Owner) need Team, and since September 2026 so do Desk roles such as Support Agent.
- Restricting which members can open a given agent is a Team feature; owners and admins always keep access.
- Allowed Origins, the list of domains where your webchat may run, needs Team; the default is all origins.
- Routing and assignment, team analytics and Help Center authentication are Team and up; the workspace change log starts on Plus.

Handoff deserves its own check. New workspaces hand conversations to Desk on every plan, but routing those tickets to the right person is a Team feature, and external helpdesks connect through a separate route; our [human handoff guide](/articles/botpress-human-handoff) keeps the routes apart. Agencies face one more gate: one workspace per client works on any plan, yet moving a finished agent between workspaces is listed only on Enterprise. The [agency guide](/articles/botpress-for-agencies) covers the white-label side.

## Check the items that only Enterprise carries

Here the quote stops being optional. Each line below is absent from Free, Plus and Team.

- **Voice channel** and **custom storage** beyond Team's 500K table rows, 5GB vector and 50GB file storage.
- **Uptime SLA.** A 99.8% monthly target with service credits by availability band, capped at 50% of that month's charges. Self-serve plans get no service level commitment.
- **Security review**, plus **custom data retention and residency policies**.
- **Agent import and export between workspaces**, and **your own LLM through the SDK**.
- **Dedicated support** with a named success manager; even under the SLA, support runs by email and portal, with no phone line and no guaranteed resolution time.

Botpress says its Enterprise setup adds a private LLM gateway that strips personal data before a request reaches a model provider, with zero data retention at those providers. Ask to see both in your proposal. AI spend is included in the quote. Independent reviewers are worth a read before a long commitment:


**What users rate it, by platform**

| Platform | Rating | Reviews | As of |
|---|---|---|---|


_Rendered from our current record; these are other platforms' user scores, separate from our own Toolkit Score._


On G2, reviewers mostly praise how easy Botpress is to use, its clean interface, its wide choice of integrations and its developer-friendly design; the recurring complaints are connecting workflows to each other, the quality of AI voices, testing an agent with specific users, and an interface and documentation that beginners find hard.


> ⚠ **Packs keep billing until removed:** A Botpress conversation pack, added automatically at 95% of the quota in a busy month, carries over and keeps billing each month until someone removes it in billing settings; auto-recharge cannot be turned off, and unused pack conversations expire at month end.


## Check where your data lives and how long it stays

Every plan runs on Botpress Cloud, hosted on Amazon Web Services. Self-hosting is off the table. The open-source repository holds integrations and developer tools under MIT, while the self-hosted v12 has been sunset and cannot be bought, downloaded or newly deployed. If your policy requires on-site hosting, the checklist ends here.

Botpress says it does not use conversation data or end-user personal data for model training. By default it keeps logs for 30 days and conversations, messages and events for 90 days [2]; files stay indefinitely unless created with an expiry, and conversations can be deleted through the Chat API. Changing those windows costs a quote. Botpress says it holds SOC 2 and complies with GDPR.

Two lines in the paperwork deserve a careful read. The services include no backup of customer data, so plan your own exports. And the data processing agreement, in which you are the controller, says the platform is not designed for sensitive data and leaves suitability to you.

## Check the billing terms before you commit

These checks decide how reversible your choice is.

- **Annual terms are paid upfront.** By our arithmetic, that is $1,800 a year on Plus and $9,000 a year on Team, saving $468 and $2,268 a year against monthly billing.
- **The refund window is narrow.** Self-serve customers can ask for a refund of the subscription portion within 7 calendar days of a purchase or renewal, once in any 12 months; AI Spend credits and usage fees are excluded [3]. Otherwise cancellation takes effect at the end of the term.
- **Enterprise renews on its own.** Unless your proposal says otherwise, Enterprise renews for 12-month terms unless notice arrives at least 30 days before renewal [4], and a fixed term cannot be ended early for convenience.
- **Plan changes are asymmetric.** Upgrades apply at once, pro-rated; downgrades wait for the next cycle. Fees can change with at least 30 days' notice.
- **Older workspaces differ.** Those created before mid-May 2026 keep their earlier plan for now.

Botpress prints no price for Built For You; it is quoted on contact.


> 💡 **Start monthly, then switch annual:** Annual Botpress terms are paid upfront for the full term; pay monthly until your conversation count has settled.



## FAQ

**Can I try Botpress before paying for a plan?**

Yes. Free comes with 100 conversations, 3 seats and 3 AI agents, and Botpress says no credit card is needed to start.

**How do I request a Botpress refund?**

Send support the workspace ID and the invoice number, or the date and amount of the charge, within the 7-day window. Approved refunds go back to the original payment method.

**Does Botpress offer reduced pricing for nonprofits?**

Botpress for Good offers reduced pricing to nonprofits, educational institutions and open-source projects by application. Botpress prints no figure for it.

**Can I upgrade a Botpress plan while a payment has failed?**

No. Botpress blocks upgrades while a payment has failed; once billing is fixed, upgrades apply immediately and are pro-rated.


## Where a Botpress buyer moves from Team to Enterprise

Start from Team. Team covers unlimited seats, roles, routing, per-agent access and trusted domains, and by our arithmetic it already beats Plus with its automatic packs above 1,150 conversations a month at the annual rate, a point where the 95% rule can add one more pack to the Plus bill. Ask sales for Enterprise only if one of six needs is firm: voice, an uptime SLA, custom retention or residency, moving agents between workspaces, a security review, or your own LLM. Without one of those, Enterprise mainly buys dedicated support and custom volume. If no need is firm yet, pay monthly, keep the 7-day refund window in view, and switch to annual once your conversation count settles.



## Sources

[1] Botpress pricing — https://botpress.com/pricing (2026-11)
[2] Botpress documentation: Retention Period — https://botpress.com/docs/studio/guides/advanced/retention-period (2026-11)
[3] Botpress Refund Policy — https://botpress.com/legal/refund-policy (2026-11)
[4] Botpress Terms of Service — https://botpress.com/legal/terms-of-service (2026-11)
[5] Botpress documentation: Changelog — https://botpress.com/docs/changelog
[6] G2: Botpress reviews — https://ai.g2.com/product/botpress