# Close CRM Pricing: Four Published Rates and Two Invisible Bills

> Close CRM pricing in full: the four published tiers on both billing terms, telephony at carrier cost, the AI credit ceiling the pricing page omits, and a worked bill for eight people on the phone.

_Source: https://professionalstoolkit.com/articles/close-crm-pricing — The Professional's Toolkit · updated 2026-10-07_

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Close CRM publishes four prices and three bills. The prices are the easy part.

**OUR TAKE:** Budget the licence at Growth rather than Essentials, because workflows start there.
Then build two more lines nobody will build for you: telephony at carrier cost, and AI credits
whose included allowance stops scaling at ten users regardless of how many seats you buy. On a team
of fifteen making calls, those two can exceed the licence.



**57%** — The licence's share of a worked monthly bill for eight people on the phone two hours a day. The rest is telephony and transcription.



- **$64 a seat** — The step from Essentials to Growth, where workflows begin. The largest jump in the ladder.
- **9.2% not 50%** — The real annual saving on Growth, against the badge beside the billing toggle.
- **$1.50/month** — The recurring United States messaging campaign fee, one of four charges that appear only in the support documentation.

## The rates

Per user, per month. The second column is the rate when the year is paid up front. The vendor does
not publish an annual total.

| Tier | Month to month | Billed annually | Annual cost per seat |
|---|---|---|---|
| Solo | $19 | $9 | $108 |
| Essentials | $49 | $35 | $420 |
| Growth | $109 | $99 | $1,188 |
| Scale | $149 | $139 | $1,668 |
| Custom | not published | not published | not published |

The annual column is what the page shows by default. The annual figures in that column are monthly
rates at annual billing, not yearly totals, and the vendor's own file for AI systems says so in
words the cards do not use[2].

A 14-day trial takes no credit card, and there is a 30-day money-back guarantee after
purchase[1].



> 💡 **undefined:** If you are at or near ten seats, ask what the ten-seat twelve-month discount is worth before accepting the published rate. The vendor states the discount exists and does not publish its size.

## The annual discount is not one number

The page carries a badge offering savings of up to 50%. Here is what the published figures actually
give:

| Tier | Monthly | Annual | Actual saving |
|---|---|---|---|
| Solo | $19 | $9 | 52.6% |
| Essentials | $49 | $35 | 28.6% |
| Growth | $109 | $99 | 9.2% |
| Scale | $149 | $139 | 6.7% |

The badge is beaten at the bottom and off by a factor of seven at the top. On the tier most teams
buy, twelve months of commitment is worth 9.2%.

That is a thin return for giving up flexibility, and it is worth saying that monthly billing here
carries no contract at all: subscriptions can be upgraded, downgraded or cancelled at any
time[3].

## Solo is not a cheap plan, it is a different product

Nine dollars a user per month is the lowest entry price in this category. It buys one user, a cap
of 10,000 leads, and no workflows[1].

The card describes it by subtraction rather than addition: everything in the tier above, but with
those three restrictions. That is unusually honest labelling and it should be read literally. A
second person cannot be added to this tier at any price.



> 💡 **undefined:** On Growth and Scale the annual commitment is worth 9.2% and 6.7%. Monthly billing carries no contract and can be cancelled at any time, which for a team with moving headcount is usually the better trade.

## The step that matters

Essentials to Growth is $64 per user per month on annual billing, which is the largest step in the
ladder by a wide margin.

What it buys is automation: workflows, the AI assistant inside them, a power dialer, custom
activities and bulk email[1]. Neither of the two cheaper tiers has workflows of any kind.

If automation is why you are buying a CRM, your real entry price is $99 a user per month, not $9
and not $35. Everything below is a contact database with a phone attached.

## The second bill: telephony

Calling and SMS are passed through at the underlying carrier's cost rather than marked up. The
pricing page puts outbound calls at around two cents a minute and phone numbers at about a dollar a
month[1].

Two details change the arithmetic. Calls round up to the nearest whole minute, so a seventy-second
call bills as two minutes[5]. And sent messages carry published rates of three cents for
multimedia sent and one cent received in the United States and Canada.

Then there are the registration fees, which appear nowhere on the pricing page. United States
messaging requires a registered brand and campaign: one-time charges of $4 for a low-volume
standard brand, $44 for a standard brand above six thousand messages a day, and $15 for campaign
verification, plus a recurring $1.50 a month per campaign[5].

None of those is large. All of them are invisible until the invoice arrives.



> ⚠ **undefined:** The advertised AI allowance is per user, and the per-user scaling stops at ten users. A thirty-seat Growth account receives 15,000 included credits rather than 45,000, and the ceiling appears only in the support documentation.

## The third bill: AI credits

Every tier includes an allowance per user: 500 on Solo, 1,000 on Essentials, 1,500 on Growth and
2,000 on Scale[1]. They pool at account level, reset monthly, and do not carry over[4].

Here is the part the pricing page omits. **The per-user scaling stops at ten users.** Additional
users beyond that cap add no further included credits[4].

| Tier | Advertised per user | Account ceiling |
|---|---|---|
| Solo | 500 | 500 (one user) |
| Essentials | 1,000 | 10,000 |
| Growth | 1,500 | 15,000 |
| Scale | 2,000 | 20,000 |

A thirty-seat account on Growth receives 15,000 credits, not 45,000. At fifty seats it still
receives 15,000. The pricing page states the per-user figure with no qualification anywhere near
it.

Extra credits are sold as monthly subscriptions in seventeen bands running from $20 for 1,200
credits to $10,000 for a million. The price per credit falls from about 1.7 cents to one cent and
then flattens completely. None of that appears on the pricing page, which says only that additional
credits are available for purchase[4].

And there is no spending cap of any kind: no global limit and no per-agent limit[4]. Voice
agent calls accrue both credits and telephony charges for their full connected duration, including
silence.

## The add-ons

| Add-on | Price | Where it applies |
|---|---|---|
| Call Assistant | $50 a month plus $0.02 per transcribed minute | all tiers |
| Additional organizations | $50 per organization a month | Growth and Scale include one |
| Data enrichment | $0.05 per field, every time | ticked as included on all tiers |

Call Assistant records, summarises and transcribes calls. Only calls longer than thirty seconds are
transcribed, and the fee is charged once per billing account rather than per organization, which is
a point on which the pricing page and the documentation disagree[5].

Data enrichment is the one to watch. The comparison matrix shows it included on every tier with no
qualification. It is metered at five cents per field each time, and the vendor's own documentation
warns that bulk enrichment becomes expensive[5].



> ⚠ **undefined:** There is no spending cap on credits, globally or per agent, and voice agent calls bill credits and telephony simultaneously for their full connected duration including silence.

## What a real account costs

Eight sales people on Growth, annual billing, each making calls for two hours a day. Twenty working
days.

| Line | Monthly |
|---|---|
| 8 seats at $99 | $792 |
| Phone numbers, 8 at about $1 | $8 |
| Calling, 8 x 2 hours x 20 days at about $0.02 a minute | $384 |
| Call Assistant, fee plus transcription | about $200 |
| Total | about $1,384 |

The licence is 57% of that bill. The telephony and transcription are the rest, and neither of them
appears on the pricing page as a number you can plan with.

That is not a criticism of pass-through billing. It is the fairer arrangement. It is an argument for
modelling the usage before signing rather than after.

## The discount nobody publishes

The vendor offers discounts for ten or more seats on a twelve-month commitment, and does not
publish how much[3]. The page refers the buyer to a sales conversation.

If you are at or near ten seats, that is a conversation to have before accepting the published
rate, because the published rate is explicitly not the only one available.



> ⚠ **undefined:** Downgrading is blocked until your usage falls below the lower tier's limits, so moving down is an exercise rather than a click.

## Multi-organization accounts

A detail that matters for agencies, holding companies and anyone running two businesses from one
login.

Secondary organizations cost $50 each a month. The two upper tiers include one[3].

The constraint is that linked organizations must all sit on the same plan and the same billing
schedule[3]. You cannot run one entity on the top tier and another on the cheap one. The whole
group is priced by its most demanding member.

A shared user is billed once rather than per organization, which is the right way round.

## Monthly or annual, tier by tier

The decision is not the same on every tier, and the badge invites you to treat it as though it were.

On Solo, annual billing saves 52.6%. Take it.

On Essentials it saves 28.6%, which is still a real return.

On Growth and Scale it saves 9.2% and 6.7%. Against that you are giving up the ability to leave
mid-term, and monthly here carries no contract at all. For a team whose headcount moves, the
discount on the upper tiers is not worth the commitment.

One asymmetry to know. A plan upgrade is prorated immediately. A credit subscription upgrade is
not: you pay the full price of the new credit plan with no proration[4].

## What is not published

The annual total. The price of the Custom tier and the size of company it is meant for. The size of
the ten-seat discount. Any seat minimum on the three multi-user tiers. Per-country telephony rates,
which are the carrier's rather than the vendor's. And what the four predefined permission roles
actually permit on the three tiers that carry them rather than customizable ones.

## If you are already a customer

Three checks, in descending order of what they are likely to return.

**Your seat count against the ten-user credit ceiling.** If you are above ten seats, you have been
buying credits you assumed were included. Work out what you actually consume and price the top-up
bands against it[4].

**Your calling pattern against the rounding.** Every call rounds up to a whole minute[5]. A
team making many short calls pays a meaningful premium on that rule alone, and the fix is
operational rather than commercial.

**Enrichment usage.** It is metered at five cents a field every time, and the interface presents it
as an included feature[5]. Bulk actions across a list are the expensive case, and the vendor
says so itself.

And one question for renewal rather than today: if you have reached ten seats, ask what the
twelve-month discount is worth. It exists and its size is not published[3].



## FAQ

**What is the cheapest Close CRM plan?**

Solo at $9 per user per month on annual billing, but it is capped at one user and 10,000 leads and has no workflows. For a team the cheapest usable tier is Essentials at $35, and the cheapest with automation is Growth at $99.

**Does Close CRM charge extra for calls?**

Yes, separately from the licence. Calling and SMS are passed through at the underlying carrier's cost, roughly two cents a minute with numbers at about a dollar a month, and each call rounds up to a whole minute.

**Are there hidden fees?**

Four charges appear only in the support documentation rather than on the pricing page: additional AI credits, data enrichment at five cents per field, United States messaging registration fees, and the ten-user ceiling on included credits.

**Is there a minimum number of seats?**

None is published. The only seat thresholds the vendor states are the one-user cap on Solo, the ten-user ceiling on included credits, and the ten-seat threshold for a negotiated discount.

## Before you sign

Count the calling minutes your team actually makes and price them at two cents, rounding each call
up to a whole minute.

Count your seats against the ten-user credit ceiling, and if you are above it, ask what the extra
credits will cost on your plan rather than assuming the per-user figure holds.

Ask what the ten-seat discount is worth for your team, in writing.

And check whether you need more than 250 custom fields or more than ten connected email accounts,
because neither of those limits moves on any tier at any price.




## Sources

[1] Close vendor pricing page, read from the United States — https://close.com/pricing (2026-10)
[2] Close vendor file for AI systems — https://close.com/llms.txt (2026-10)
[3] Close vendor billing documentation — https://help.close.com/docs/plans-and-billing (2026-10)
[4] Close vendor documentation on AI credits — https://help.close.com/docs/ai-credits (2026-10)
[5] Close vendor documentation on usage costs — https://help.close.com/docs/variable-usage-costs (2026-10)
[6] Capterra, user sentiment only — https://www.capterra.com/p/132667/Close-io/ (2026-10)
[7] Trustpilot, user sentiment only — https://www.trustpilot.com/review/close.com (2026-10)
[8] G2, user sentiment only — https://www.g2.com/products/close/competitors/alternatives (2026-10)