Botpress Pricing: Plans, Conversation Packs and Real Costs

Botpress pricing starts with a Free plan at $0 for 100 conversations. Plus costs $150 a month billed annually or $189 a month billed monthly and includes 250 conversations a month. Team costs $750 a month billed annually or $939 a month billed monthly and includes 1,500 conversations a month. Enterprise is custom.^[1] The price is per workspace, not per seat, and one price list covers all four products: Botpress Studio, Botpress Viber, Botpress Desk and the ADK. At 95% of the quota, Botpress adds packs of 100 extra conversations automatically. On price alone, Plus wins below about 1,350 conversations a month on monthly billing (1,150 on annual billing), and Team wins above it; by the FAQ's 95% rule, the real bill can be one pack higher.

Four plans, one price list for every builder

The pricing page opens on annual billing and labels it a 20% saving, which holds up. By our arithmetic, the annual rate saves $39 a month, or $468 a year, on Plus and $189 a month, or $2,268 a year, on Team. The catch is cash flow: an annual term means $1,800 a year for Plus or $9,000 a year for Team, paid upfront for the whole term. Every paid plan includes unlimited AI agents, while Free stops at 3. The same plans and prices apply whether you build in Botpress Studio, Botpress Viber, Botpress Desk or the ADK, and however many of them you use.

The money also buys features, and the gates are clear. Plus adds white-label webchat, a custom domain for the Help Center, a workspace change log and live chat support. Team adds Teams and role-based access, routing and assignment, team analytics, trusted-domain restrictions, real-time collaboration in Studio and unlimited seats. Enterprise is the only plan with the voice channel, an uptime SLA, a security review, custom data retention and residency, and agent import and export between workspaces. The pricing page prints no price for Enterprise. Botpress prints no price for Built For You (formerly the Managed Plan), its done-for-you build service; it is quoted on contact.

What counts as one conversation

Botpress bills on conversations, not seats and not resolutions, so the definition matters more than the plan name. A conversation is any exchange in which the end user sends at least two messages within the billing month.^[1] A conversation that spans two billing months counts in both. Several anonymous sessions from the same visitor each count separately. On Enterprise, the only plan with the voice channel, three minutes of a call equal one conversation. AI-only, human-assisted and emulator conversations all count the same.

That last rule surprises builders. Testing in the Studio emulator uses up your quota, and the AI operations in those tests draw on your AI usage too. A team iterating heavily on a Plus workspace can burn a visible share of its 250 monthly conversations before a single customer arrives. Each workspace also carries its own plan, and add-ons apply only to the workspace that bought them. Separate client or department workspaces therefore each need their own plan. Plan the count per workspace.

Packs you cannot switch off

When a paid workspace reaches 95% of its conversation quota, Botpress adds a pack of 100 conversations automatically. You get notices at 75% and 100% of the quota and on every pack purchase. Packs stay on your bill month to month until you remove them in billing settings, yet unused conversations inside a pack expire at month end. Nothing rolls over. The auto-recharge cannot be turned off; Botpress explains that pausing conversations would pause the product.

Two consequences follow. First, a pack added automatically in a busy month can keep recurring into a quiet one, so check billing settings after every spike. Second, the 95% trigger fires before the quota is gone. On Plus that is around the 238th of 250 conversations, so by the FAQ's 95% rule the real bill can be one pack higher than a straight count suggests. Budget for that pack. Free works the other way: the Free plan stops at its 100 conversations, with no packs, top-ups or overages, and the widget then shows «Quota exceeded».

AI usage, credit grants and storage

AI usage is the cost of calling a language model. Plus includes $25 of AI usage and Team $150 of AI usage, which by our arithmetic equals $0.10 per included conversation on both plans. Botpress says each conversation carries $0.10 of AI usage it covers, and model calls are charged at provider cost with no markup. When a paid workspace reaches 95% of its AI spend limit, Botpress buys a $10 credit grant at cost, and again each time the limit is reached. Unused grant balance lasts up to 12 months from the end of the purchase month. The $10 size and the 95% trigger are not configurable, grants are not available on Free, and they are not refundable.

Storage is the third meter. Table rows run 1,000 on Free, 100,000 on Plus and 500,000 on Team; vector storage runs 100MB, 1GB and 5GB; file storage runs 100MB, 10GB and 50GB. The storage add-on costs $40 a month on Plus or Team and adds 100,000 table rows, 1GB of vector storage and 10GB of file storage. By our arithmetic, one add-on comes to $480 a year. Free is hard-capped, with no add-ons at all.

What a real month costs on Plus and Team

The pricing-page slider is base price plus packs, not a set of tiers. Its 1,300-conversation example shows how quickly packs added automatically at 95% of the quota add up. By our arithmetic, 1,300 conversations on Plus cost $189 + 11 × $65 = $904 a month billed monthly, or $865 a month at the annual rate; each $65 pack bills monthly while on. Team's base price covers that volume for $939 a month billed monthly or $750 a month billed annually. By the FAQ's 95% rule, the real Plus bill can be one pack higher, which at 1,300 conversations would put Plus billed monthly at $969 a month, above Team.

The crossover differs by billing term, so check yours. Billed monthly, Team's base price is cheaper than Plus with its automatic packs above 1,350 conversations a month, where Plus reaches $969 a month. Billed annually, the line drops to 1,150 conversations a month, where Plus reaches $800 a month against Team's $750 a month. By the FAQ's 95% rule, the real bill can be one pack higher, so both lines can sit a little lower. Higher up the gap widens: at 3,000 conversations a month, Plus billed monthly runs $2,009 a month and Team billed monthly $1,689 a month. At 10,000, Team billed monthly reaches $5,189 a month and the calculator points you to Enterprise.

Per conversation, the included quota on Plus works out to about $0.76 per conversation billed monthly and $0.60 per conversation billed annually; on Team, about $0.63 and $0.50 per conversation. A pack, added automatically at 95% of the quota, costs $0.65 per conversation on Plus and $0.50 per conversation on Team. These break-even points measure conversations only. If you need a fourth seat, routing or role-based access, Team is the floor whatever your volume.

Refunds, annual terms and older workspaces

Paid self-serve plans carry a short refund window. You can ask for a refund of the subscription portion within 7 calendar days of a first purchase or a renewal, no reason needed, once in any 12 months.^[2] The refund excludes AI Spend credits and usage fees, and the subscription is then canceled. Outside those 7 days, an annual term brings no refund for unused time, and cancellation takes effect at the end of the term. Upgrades are pro-rated immediately; downgrades apply at the next billing cycle. Nonprofits, schools and open-source projects can apply to Botpress for Good for reduced pricing, with no figure published.

These prices apply to workspaces created after mid-May 2026.^[3] Older workspaces keep their earlier plan for now, so older price pages and tutorials may not match yours. Before May 2026, Botpress billed per incoming message, charged AI usage separately at provider cost and sold extra bots as add-ons; for new workspaces the May 2026 model replaced all three. If Free is your starting point, our guide on whether Botpress is free covers exactly where it stops. For the plan-by-plan controls a procurement review asks about, use the Botpress buyer's checklist.

Which plan your monthly volume points to

Start from a realistic monthly conversation count, testing included, then add one pack of margin for the 95% rule. Under about 238 conversations (95% of 250), Plus covers you without a pack; up to about 1,350 billed monthly, or 1,150 billed annually, Plus with its automatic packs stays cheaper, and by the FAQ's 95% rule the real bill can be one pack higher near those lines. Above that line, or once you need more than three seats, Team pays for itself. Volumes near 10,000 belong in an Enterprise quote. Capability questions beyond the bill sit in our Botpress review.