Teamwork.com Review

◆Our scorecard

3.8/5

AI 3.4/5

Real and tiered rather than a label: AI Essentials, comment summaries, a project wizard and a task builder from Basics; an AI utilization summary at Accelerate; AI smart assign and profitability forecasting at Optimize; plus an MCP server that names Claude and ChatGPT. Held back by three things the vendor states itself — two features still marked coming soon, an introductory free period with no published credit price, and two different launch dates for billing in its own material.

Value for money 3.5/5

The free tier is unusually generous for this category — Gantt, time tracking and billable flags cost nothing — and Basics at $9.99/seat/mo billed annually is competitive. But seat minimums of three and five raise the real floor above the headline, and the capabilities that justify choosing Teamwork over a cheaper general-purpose tool concentrate in Accelerate and in Optimize, which carries no published price at all.

Capability & depth 4.3/5

118 capabilities documented on the vendor's own pages, and the professional-services layer is deeper than general PM tools reach: billable rates with retrospective changes, personal and company timesheets with approval, expenses against budgets, time and financial and fixed-fee budgets, invoicing from logged time, multi-currency billing, profitability reporting, utilization targets, resource scheduling by skill and capacity placeholders. The ordinary work-management set is complete on every plan, free included.

Ease of use 3.5/5

Scored on structural evidence rather than reviewer testimony, which we do not hold for this product: one-click project import from Wrike, Asana, Basecamp, ClickUp, Trello and monday.com lowers the switching cost, and the full view set plus time tracking on the free plan means the core workflow can be tested before purchase. Against that, the complexity is concentrated where the money is — rates, budgets, retainers and utilization — and the custom-workflow cap of one on Basics and three on Accelerate forces process decisions early.

Integrations 3.9/5

150+ integrations claimed, and the ones that matter are named per tier rather than left vague: Harvest and both calendars on the free plan; HubSpot, OneDrive for Business, SharePoint, Xero, QuickBooks and FreshBooks at Accelerate; Salesforce and NetSuite at Optimize. The MCP server is a current capability rather than a rebrand, and file linking from Drive, Dropbox, Box and OneDrive starts at Basics. API rate limits scale by plan, 150 to 500 requests a minute.

User sentiment 4.0/5

Four sources on file, and the spread is the signal rather than the average: 3.3 out of 5 from 69 reviews at the low end against 4.4 from 1,343 and 4.5 from 941 in the two large pools. Reads as a product that satisfies most buyers and disappoints a minority sharply. The figures come from search results rather than rendered review pages, because the major aggregators block automated reading.

Docs & learning resources 3.0/5

The raw material is better than most vendors publish — a plan comparison matrix with explicit per-tier cells, and a machine-readable pricing file served for AI agents. It is undermined by its own staleness: SAML SSO, the Optimize seat minimum, when quotes unlock and the AI billing date each get two different answers across vendor pages, and a live support article still describes plans named Deliver, Grow and Scale, which no longer exist.

Support & reliability 3.8/5

SOC 2 Type 2 and ISO/IEC 27001:2022 stated, data residency in the US or the EU on AWS, automatic database snapshots every few seconds, an uptime goal above 99.9%, and two-factor authentication plus role-based permissions on every plan. Live chat and email support from Basics; premium support and a dedicated success manager are Enterprise only. One hard limit stated by the vendor: Single Log Out via SAML is not supported.

Weighted across the axes above (weights reflect what actually drives the decision in this category). How we score →

Teamwork.com sells itself as project management, and the project management is competent. But the thing that separates it from Asana, monday.com or ClickUp sits one layer down: billable rates, retainers, invoices built from logged time, utilization targets, and project profitability. Teamwork is a PM tool with an agency's billing engine wired into it.

That matters for how you price it, because the billing engine is where the gates are. This review works through what each plan actually includes, where the ceilings sit, and which tier you end up on if the financial layer is the reason you're looking at all.

What Teamwork Is Built Around

Strip the marketing and Teamwork has three stacked layers.

The first is ordinary work management, and it reaches further down the price list than most competitors allow. List, table, Gantt and Kanban views, subtasks, tags, dependencies, milestones, time estimates, a client view, dashboards, and desktop and mobile apps are all on every plan, Free Forever included. So is time tracking, and so is marking that time billable. Two-factor authentication is on every plan too, which is less common than it should be.

The second layer is reporting and operations, and it starts at Basics: project status, burndown reports, project and portfolio health, planned-versus-actual comparisons, logged-versus-estimated time per project and per user. This is also where Teamwork's AI shows up: comment-thread summaries, a project wizard, a task builder, expense categorization.

The third layer is the money. Billable user rates, retrospective rate changes, company-wide timesheets, expense logging against a budget, the Workload Planner, budget insights and invoice status all arrive at Accelerate. Then multi-currency billing, timesheet approval, project profitability, resource scheduling by skill, billable utilization targets per user, and profitability forecasting arrive at Optimize.

Key takeaway — The views and time tracking are generous and cheap. The financial layer that makes Teamwork distinctive is not: it splits across Accelerate and Optimize, and Optimize has no published price.

## Pricing: Five Plans, Two Published Prices

Teamwork publishes a figure for two of its five plans.

Plan	Price	Seats	What it adds
Free Forever	$0	Maximum 5 users	5 projects, 100MB storage, 100 automations/month, 2 project templates, 5 proofs
Basics	$9.99/user/mo billed annually ($13.99 billed monthly)	Minimum 3 users	300 projects, 100GB storage, 5,000 automations/month, 20 proofs, unlimited templates, billable time reporting
Accelerate	$24.99/user/mo billed annually ($29.99 billed monthly)	Minimum 5 users	600 projects, 250GB, 20,000 automations/month, intake forms, Workload Planner, billable rates, invoicing from logged time, HubSpot and QuickBooks
Optimize	"Let's talk"	Not published on the pricing page	Unlimited projects, 500GB, 100,000 automations/month, profitability, multi-currency, timesheet approval, skills-based scheduling, Salesforce and NetSuite
Enterprise	"Let's talk"	Not published	1,000GB, dedicated infrastructure, premium support, a dedicated success manager, 10 hours of technical services

Two mechanics change the real bill. The first is the seat minimum: Basics starts at three users and Accelerate at five, so the smallest honest Accelerate invoice is five seats, not one. The second is the annual discount, advertised as "Save 29%". That number holds on Basics. $13.99 down to $9.99 is 28.6%. It does not hold on Accelerate, where $29.99 down to $24.99 is 16.7%. "Up to" is doing real work in that sentence.

The Free Plan Is a Pilot, Not a Tier

Free Forever caps at five users and five active projects, with 100MB of storage across the account and 100 automation actions a month. The view set is surprisingly complete. Gantt is included, which Asana and monday both withhold from their free plans. Time tracking works too. But 100MB is roughly one design file, and five projects is a test, not an operation.

What it is good for: confirming that the view model and the time-tracking workflow fit how your team actually works, before you pay for anything. There is also a 14-day trial of the paid plans with no card required, so you can check the Accelerate features without converting.

## Where the Automation Ceiling Bites

Automation allowances scale hard: 100 actions a month on Free, 5,000 on Basics, 20,000 on Accelerate, 100,000 on Optimize and Enterprise. Unlike several competitors, these are account-level monthly allowances rather than per-seat quotas, so a ten-person team on Basics shares 5,000 actions, not 50,000.

Custom workflows are metered separately and much more tightly: one on Basics, three on Accelerate, unlimited from Optimize. If your intake and approval process needs four distinct routed workflows, that single number decides your plan regardless of headcount or automation volume.

Storage has its own mechanics worth knowing before a creative team adopts it. A single uploaded file caps at 2GB. Proof files cap at 105MB each, but the vendor states proofs do not count against your storage allowance. That matters if client review is your main workflow, because the files you cycle through approval are the big ones. Extra storage is sold in 500GB increments added to the subscription, so hitting the 100GB Basics ceiling is a line item rather than a forced tier jump.

The API follows the same shape: 150 requests per minute on Free, Basics and Accelerate, 300 on Optimize, 500 on Enterprise. A team building its own reporting on top of Teamwork should check that 150 against its polling interval before committing to Accelerate.

The Financial Layer, Tier by Tier

This is the section worth reading twice if client profitability is why Teamwork is on your list.

Accelerate gives you billable user rates, the ability to apply rate changes retrospectively, personal and company-wide timesheets, expenses logged against a budget, the Workload Planner with live capacity, time budgets at task-list level, basic invoices built from logged time, and an AI utilization summary. It also connects HubSpot, QuickBooks, Xero and FreshBooks. For an agency that bills time and wants to stop reconstructing invoices from spreadsheets, this is the tier that does the job.

Optimize adds the layer above that: project profitability, financial budgets as opposed to time budgets, fixed-fee budgets, multi-currency billing, timesheet review and approval, resource scheduling across projects and people, placeholders that hold future capacity, planning around public holidays, scheduling by skill, billable utilization targets per user, custom and scheduled reports, and profitability forecasting. Salesforce and NetSuite connect here. Quotes exist from Accelerate in basic form, with margins, tax and discounts arriving at Optimize.

So the split is clean in principle^[2]: Accelerate tells you what the work cost, Optimize tells you whether it made money. If the second question is the one your leadership asks, you are buying a plan with no published price. And the seat minimum for it is itself inconsistent in the vendor's own material, listed as five users in the support documentation and as "Contact us" on the pricing page.

Key takeaway — Price Accelerate against five seats as your floor. If you need profitability, multi-currency or timesheet approval, you are in a sales conversation, and the published rate card stops being useful.

Client Collaboration, Which Is the Quiet Differentiator

Most PM tools treat external people as guests with reduced permissions. Teamwork treats them as a first-class object, and it does so from the bottom of the price list.

A client view, client companies and collaborators are on every plan, Free included. Unlimited client users arrive at Basics. Unlimited, not metered. That is unusual enough to check against how your competitors price the same thing. A client user can be attached to a maximum of five active projects at once, so a retained client with six concurrent workstreams needs planning around that number rather than discovering it mid-engagement.

The permission model behind it is the part that matters for an agency. Rate and profitability visibility is restricted at project level, and the vendor states that collaborators specifically cannot be granted rate or budget permissions at all. So you can bring a client into the project where the work happens without exposing what you charge for it, and that separation is enforced by the role rather than by remembering to hide a column.

Client review runs through Proofs, and the allowance is tiered: five on Free Forever, 20 on Basics, unlimited from Accelerate. For a studio running weekly creative review cycles, 20 proofs a month is the number to measure against your actual volume. It is the cap most likely to push a small team from Basics to Accelerate for reasons that have nothing to do with seat count.

The Vendor's Own Documentation Disagrees With Itself

This is not a complaint about tone, it is a practical warning: Teamwork's published material contradicts itself in four places we can point at, and in each case a buyer reading one page would plan differently than a buyer reading another.

SAML single sign-on is listed as Enterprise in the plan comparison matrix and as purchasable on any paid per-user subscription in the knowledge-base article for the Advanced Security add-on. Quotes are presented as something Optimize adds on the pricing page, while the plan matrix already grants basic quotes at Accelerate. The seat minimum for Optimize reads as five users in the support documentation and as "Contact us" on the pricing page. And the launch date for usage-based AI credits is November 2026 on the pricing page but September 2026 in the machine-readable pricing file the vendor publishes for AI agents.

There is a fifth, and it is the one to be most careful with: the vendor's support article on user permissions states that client users are available on the "Deliver, Grow, and Scale" plans. Those plan names do not exist any more. The current five are Free Forever, Basics, Accelerate, Optimize and Enterprise, and the same legacy names also sit in the structured data the pricing page serves to search engines, attached to prices that no longer match the page. If you are checking a tier rule against a support article, confirm the article is describing today's plans before you budget from it.

None of this makes the product worse than it is. But some things are load-bearing: SSO, seat minimums, what AI will cost after the introductory period. For those, keep a screenshot of the page you relied on. A written answer from sales is worth more.

Integrations and the MCP Server

Teamwork lists 150+ integrations. The ones tied to plans are worth knowing: Google Calendar and Outlook sync are on every plan, with calendar events flowing into My Work from Accelerate; Harvest connects on Free; HubSpot, OneDrive for Business, SharePoint, Xero, QuickBooks and FreshBooks arrive at Accelerate; Salesforce and NetSuite at Optimize. File linking from Google Drive, Dropbox, Box and OneDrive Personal starts at Basics.

The vendor also ships an MCP server and names Claude and ChatGPT as supported connections^[5], which lets an external assistant query project data directly. That is a genuinely current capability rather than an AI label on an existing feature, and it is one of the few places where Teamwork is ahead of the larger competitors rather than level with them.

One migration detail that reduces switching friction: Teamwork advertises one-click project import from Wrike, Asana, Basecamp, ClickUp, Trello and monday.com.

Security and Compliance

Teamwork states SOC 2 Type 2 and ISO/IEC 27001:2022 certification, data residency in the US or the EU on AWS, automatic database snapshots taken every few seconds, role-based permissions on every plan, and two-factor authentication on every plan^[3]. The stated uptime goal is over 99.9%.

Above that sits an Advanced Security add-on covering IP-based network access policy, email-domain restriction on invitations, and configurable automatic session logout at 30 minutes, 45 minutes, one hour or two hours. Setting up the IP and domain restrictions requires emailing the vendor's security team rather than toggling a setting.

Two points need care. First, SAML single sign-on appears in two places in the vendor's own documentation with different answers: the plan comparison matrix lists it as Enterprise, while the knowledge-base article for the Advanced Security add-on describes it as purchasable on any paid per-user subscription. If SSO decides your plan, get that in writing. Second, the vendor states explicitly that the Advanced Security add-on does not support Single Log Out via SAML^[4]. So signing out of Teamwork does not end the identity-provider session. For a security review that treats SLO as mandatory, that is a hard answer, and it is better to have it now than in a questionnaire.

What Reviewers Say, and the Spread That Matters

The averages are close together and not very informative. The spread is the signal: the figures we hold run from 3.3 to 5.0 out of 5, which is wide. The low end carries 69 reviews and the high end carries two, while the two large pools, 1,343 and 941 reviews, sit at 4.4 and 4.5. Read it as a product that satisfies most buyers and badly disappoints a minority, and treat the minority as a list of things to test rather than noise to discount.

Worth stating plainly: these figures came from search results rather than from the review pages themselves, because the major aggregators block automated reading. The links are there for you to check.

The AI Layer Has an Expiry Date

Teamwork's AI is real and tiered. Basics gets AI Essentials, comment summaries, a project wizard, a task builder and AI expense categorization, plus connections to Claude and ChatGPT. Accelerate adds an AI utilization summary. Optimize adds AI smart assign and profitability forecasting. Two further items are marked "coming soon" on the vendor's own comparison page: asking AI questions across projects in chat, and service lines.

The part to put in your budget: the vendor states that AI is included in all paid plans "for an introductory period" and that usage-based AI credits launch later. The launch date is given inconsistently: November 2026 on the pricing page, September 2026 in the machine-readable pricing file the vendor publishes for AI agents. Either way, any total-cost calculation that leans on Teamwork's AI being free has a known expiry, and the price of those credits is not published.

Who Should Shortlist Teamwork

Good fit if:

• You run client work and bill for time. The rate, timesheet, invoice and profitability chain is the reason this product exists, and no general-purpose PM tool matches it without bolting on a second system.
• You want Gantt, time tracking and billable flags without climbing the price list. All three are on every plan, Free included.
• You are migrating from Wrike, Asana, Basecamp, ClickUp, Trello or monday.com and want the import to be a button rather than a project.
• You want an external AI assistant to query project data through a supported MCP server rather than a scraped integration.

Reconsider if:

• Your team is one or two people. Basics has a three-seat minimum and Accelerate a five-seat minimum, so the smallest real invoice is larger than your headcount.
• Profitability reporting or multi-currency billing is the deciding feature. Those are Optimize, which is quote-only, and you cannot budget from the public page.
• Single Log Out via SAML is a hard security requirement. The vendor states it is not supported.
• Your intake process needs more than three distinct custom workflows below the quote-only tiers.

The Verdict

Teamwork is the strongest fit in this category for agencies and professional-services teams that bill time and need to know whether a project made money. It is also unusually generous at the bottom of the price list, where Gantt, time tracking and billable flags cost nothing. The catch is structural rather than qualitative: the capabilities that justify choosing it over a cheaper general-purpose tool are concentrated in Accelerate and Optimize, the seat minimums raise the real floor, and the tier that answers the profitability question carries no published price.

Run the 14-day trial on Accelerate, build the one workflow your intake actually needs, and check the automation and custom-workflow counts against your process before you talk to sales. Then ask three questions in writing: what Optimize costs at your seat count, which plan SAML SSO really sits on, and when AI credits start billing.