Genspark Buyer's Checklist: Terms, Refunds, Credits, Data

Genspark is made by MainFunc Inc. ^[1] Is it safe to pay? Yes, for most buyers, once you clear six areas: the service terms, the credit rules, the refund and cancellation terms, Claw's separate computer, your data, and the review record. The number to hold onto is 72 hours. That is the US refund window from each web charge, and it closes fast.

The service terms you accept

The Terms leave Genspark wide room. It may change them at any time, saying it will try to give at least 30 days of notice for significant revisions. It may suspend or terminate access at any time, and it may geoblock regions. Accounts suspended over a suspected Terms violation may get nothing back, so the refund rules below do not protect a suspended account.

Check whether your region could be geoblocked before building workflows on it.

Credits: the rules behind your real bill

Every Genspark product draws on one credit wallet, from AI Slides and Super Agent to Claw and GenMail. Plus starts at $24.99 a month for its entry tier of 10,000 credits, and Pro starts at $249.99 a month for 125,000. What a credit buys varies: Genspark puts a Super Agent message at typically 10-60 credits in Standard and 50-500 in Ultra, and regenerations and failed retries are billed too. Media jobs ask you to confirm a price first. Text jobs do not. Their cost shows only after the turn.

Expiry is the second trap. Plus and Pro monthly credits do not carry over, and top-up packs last three months. The Free plan gives 100 credits a day up to a lifetime cap on free credits. Then the refill stops, and the remaining balance keeps working until spent. Daily free credits expire after one day. Changing between monthly and annual billing revokes unused credits and issues a fresh set.

• Check that you can spend each month's credits before they lapse.
• Check your balance before switching billing interval.
• Check what gets refunded: system failures return credits, quality disputes do not.

The September 2026 change and its December 2026 deadline

In September 2026 Genspark changed Plus and Pro: core AI Chat and AI Image models now cost no credits within a 5-hour usage window, flagship models are always paid in credits, and Standard-mode agent work draws first on a weekly Free Quota. Members who subscribed before the change and stayed subscribed keep free use of nearly every AI Chat and AI Image model until the end of December 2026. A lapse of up to 14 days still counts as continuous. From January 2027 every Plus and Pro member follows the plan terms in effect then. Free Quota is a personal Plus and Pro benefit only; Free, Team and Enterprise seats do not get it.

Refunds, renewals and how to leave

Genspark processes one refund per customer, covering Plus and Pro memberships and Cloud Computer subscriptions bought on the web. US buyers have 72 hours from each charge, on monthly and annual plans alike, and only if less than 50 percent of the subscription or quota has been used; otherwise Genspark may decline and offer credits instead ^[2]. Renewals are refundable on the same terms, each charge opening its own window, within that single refund. App Store and Google Play purchases are refunded through the store. Team is different. It is non-refundable for partly used billing periods.

Annual billing is one upfront payment, and Plus annual starts at $239.99 a year for the entry tier. By our arithmetic, Plus billed monthly at $24.99 a month costs less up to 9 months ($224.91) and more from the 10th month ($249.90), ignoring the refund window, tier changes and taxes. The real risk is elsewhere. After 72 hours the annual payment sits outside the refund rule. Switching interval later also revokes unused credits.

Canceling keeps your plan until the end of the paid period, then the account reverts to Free. There is no pause. Only one subscription platform can be active at a time, and store subscriptions are canceled in the device's store settings, never on the web. Buying Team does not cancel, refund or prorate a personal Plus or Pro plan, so both bill until you stop the personal one.

• Check that you will judge the product within 72 hours of paying.
• Check whether you bought on the web or in a store before asking for money back.
• Check for a forgotten personal plan when your company moves to Team.
• Check before deleting the account: card plans must be canceled first, credits vanish without refund, and store subscriptions keep running.

Claw needs a second subscription

Genspark Claw, the always-on assistant, runs in the cloud only with a separate Genspark Cloud Computer subscription. It comes in three tiers: Lite (2 vCPU, 4 GB RAM, 64 GB storage), Standard (2 vCPU, 8 GB RAM, 64 GB) and Powerful (4 vCPU, 16 GB RAM, 128 GB). The fee is flat and monthly. Genspark's help center prints no price for it. The Cloud Computer is the runtime; Claw's messages, tool calls, scheduled runs and Heartbeat check-ins still spend credits on top of it. Genspark's own example puts a 10-credit daily task at 300 credits a month, or 7,200 if it runs hourly.

The local mode is the cheaper test. Claw runs through the desktop app for macOS or Windows with no subscription, only credits, but it works only while the computer is on and the app is open, and its workspace folder is guidance rather than a hard boundary. Canceling Cloud Computer takes effect at period end, and then the machine is reclaimed and every file, memory and saved credential on it is erased.

• Budget Cloud Computer as a second monthly bill; Genspark's help center prints no price for it.
• Check that one refund per customer covers this subscription too.
• Check that you have saved what matters before canceling: chat history cannot be exported directly, so save a summary as a document and download your files.

Where your prompts and files go

Genspark collects prompts and outputs, and personal data inside a prompt can go to the AI providers it names, OpenAI, Anthropic, Google, xAI and ElevenLabs, solely to generate a response . Open-source models are served mainly through Fireworks AI, Baseten and Novita. Data is stored on Microsoft Azure, with some services on AWS or Google Cloud, and may be processed in the United States. Closing the account deletes account data within 30 days. You keep ownership of your content but grant Genspark a broad license to run and improve the service, and the Terms say you cannot rely on generated output.

Team and Enterprise are automatically opted out of model training; on personal plans, the Help improve Genspark setting decides. Check it. The SOC 2 Type II and ISO 27001 badges are public on the Trust Center, while the SOC 2 report itself sits behind an NDA . Admins cannot read members' past chat text or see private projects. Team data is hosted in the US, Team and Enterprise get SAML SSO, Enterprise adds automatic user provisioning (SCIM), and Team carries no uptime SLA. Our Genspark for small business guide covers the admin side.

• Check the Help improve Genspark setting on every personal account.
• Check that your security team accepts badges plus an NDA-gated report.
• Check commercial use: guaranteed on Plus and Pro through June 2027, stated for Team through December 2026.

What the review record shows

Trustpilot shows no rating for Genspark. Read the remaining reviews as a map of complaints, not a verdict. Reviewers say credits went on failed or unwanted outputs and regenerations, with no running cost meter. Others say iterating on AI Slides formatting eats credits, that chat stopped when Plus credits ran out, and that yearly renewals were charged automatically. The praise theme is fast support. Some cite a renewal refunded. Our Genspark review weighs the product itself.

Clearing Genspark's gate before the first charge

Start on the Free plan and run the jobs you would actually pay for, then read the credit history to see what they cost. Decide your billing platform once, web or store, because refunds and cancellations follow it. If you choose annual, do it only after a monthly period has proved your usage, since the refund clock gives you three days. Settle Claw separately. Check the training setting. Put a calendar reminder before each renewal. For the full plan and credit table, see our Genspark pricing guide.