Sintra AI Buyer's Checklist: 8 Checks Before You Pay

Sintra is a paid subscription sold by PlayOS, Inc., a Delaware company, and the terms behind it are public enough to check before you hand over a card. That is the useful answer to the legit question. This list does not hand out a trust label. It walks through eight checks that the pricing page, the help center and the Terms let you verify yourself: the renewal price, where you buy, the credit allowance, the refund, approvals, connections per workspace, the Trustpilot notice and getting your data out.

The headline numbers: Sintra X costs $48.50 a month billed monthly, includes 250 credits a month, and carries a 14-day money-back guarantee that only works if you ask support for the refund. Sintra does not guarantee the renewal price, so today's figure is not a promise for the next term.

Check the price you pay now and the one that renews

Sintra sells one plan. Sintra X is priced per workspace and includes all 12 AI employees, Brain AI, 1,000+ integrations and unlimited team members ^[1]. Every option is charged upfront for the full term, and VAT or GST is added at checkout based on where you are ^[2]. Checkout takes no VAT ID, so orders are treated as consumer purchases. Plan for that if you expected to reclaim tax as a business. The three billing options differ only in price and commitment, since each carries the same 250 credits a month.

On the quarterly option the charge is $70.80 every three months. On the yearly option it is $187.20 a year by our arithmetic, which the help center rounds to about $187. By our arithmetic, twelve months billed monthly come to $582, so yearly billing costs $394.80 less over a year, and its monthly rate is about a third of the monthly price.

For shorter use the cheapest term changes, again by our arithmetic and leaving refunds, VAT and renewal changes aside: monthly only for a single month, quarterly for two to six months, and yearly from seven months on. The trade is commitment: the refund window does not grow with the plan, and the money for a longer term leaves your account on day one.

Sintra does not guarantee the renewal price: its Terms say renewals are charged at the then-current rate, which can be higher or lower, and offer prices may apply only to the first term ^[3]. Subscriptions renew automatically, monthly on the same calendar day and yearly on the same date. If a website discount code applies to your plan, the help center says it stays active while the subscription runs without a break, and the renewal summary may show the pre-discount amount while the discounted amount is what gets charged. The same Terms let Sintra modify or discontinue any part of the service, with or without notice. It ended its legacy Prompts, Bots, Add-ons and Helpers in February 2026. Check the terms, not only the price.

• Check the renewal amount in Settings, Usage and Billing, Manage billing, before the renewal date.
• Buy on the web if you want Sintra's own refund route. App Store and Google Play purchases are priced, billed and refunded by the store, as our guide to the Sintra mobile app explains.
• Know who can cancel. Only the workspace owner can, and deleting the app does not cancel anything.
• Billing is per workspace, so confirm with Sintra the price of a second paid workspace before you plan one.

Will 250 credits cover what you plan to do?

Every action draws from one pool of 250 credits a month per workspace. Light work is cheap: a social post written, designed and posted costs about 1 credit, a reply about 0.1, and a chat message 0.1 to 1, with longer threads costing more. Heavy work is not. Video runs about 40 credits per 15 seconds. A basic website build is listed at about 15 to 40 credits; Sintra's own pages give much higher figures, 300 credits or more, for complex builds, and costs rise with more images, video and rewrites. Sintra can also change credit costs, with reasonable notice for significant changes.

Credits reset on the day of the month your subscription started, with no rollover, even on quarterly and yearly plans. Use them or lose them. When they run out, helpers stop or are restricted until the next reset unless you upgrade. On the web, upgrades are recurring changes to your plan, not one-time packs, and they are non-refundable. The only published web example is 600 credits a month on the 3-month plan for $240 for three months, or $80 a month by our arithmetic. Sintra does not list the other package prices on its website. Our Sintra pricing breakdown covers the package rules in full.

• Write down your monthly video seconds and website builds first. Those two decide whether 250 credits is enough.
• Count scheduled tasks. Each run costs credits: about 1 to 5 for a basic task, 3 to 10 for research, 5 to 20 or more for complex work.
• Expect faster use with more people. Team members share the workspace pool.
• If you use up the allowance by mistake within 14 days, the pricing page says to contact support. It names no amount, so treat it as a courtesy, not credit.

The refund only happens if you ask for it

The 14-day money-back guarantee covers the first web purchase of Sintra X, whether monthly, 3-month or 12-month . The window runs 14 days from the date on the receipt, and a longer plan does not extend it. To claim, contact support through the in-app chat, the help center or help@sintra.ai, state explicitly that you want a refund, and confirm you own the account. Canceling alone does not trigger a refund. An approved refund goes to the original payment method, cancels the subscription and ends access at once. Sintra says refunds usually arrive within 10 business days.

What sits outside the guarantee matters as much. Renewals are not covered. Credits and upgrades, including unused credits, are non-refundable. The 14-day guarantee governs the first purchase; outside it, the Terms' general no-refund rule applies to renewals, later months and credits. App Store purchases are refunded and canceled through Apple, and Google Play purchases through Google Play. There is no free trial on the pricing page, so on a web purchase the guarantee is the main protection, and it only protects you if you act inside it. The window counts from the date on your first receipt, and a yearly or quarterly term does not stretch it.

• Ask for the refund in writing, in plain words, and do not rely on the cancel button.
• Keep the support reply as your record of the request date.

What waits for your approval, and what runs on its own

Sintra works on drafts first. Posts from the Social Media Manager automation always need manual approval, or they are not scheduled, and new drafts arrive every Sunday at midnight UTC. Inbox Manager leaves reply drafts in your drafts folder. Cassie is not a chatbot and never answers customers, comments or DMs on her own. Emails written in chat go out only after you press Send, Vizzy shows a confirmation window before she creates a calendar event, and financial writes such as QuickBooks invoices need your approval. The Sintra AI playbook shows how the helpers split this work.

The exception is the one you build. Recurring scheduled tasks run with no approval step: a task set to send an email sends it. That cuts both ways. A new task starts the day after you create it, and a scheduled task can let Vizzy create calendar events without asking. The Terms treat any action an AI assistant starts as authorized by you and expect you to monitor agent actions, recurring tasks included. Sintra also says hallucinations cannot be removed completely, including a helper claiming abilities it does not have.

Connections are counted per workspace, one per integration: one Facebook or Instagram page, one Shopify store, one YouTube channel, one TikTok account and one website. Several brand pages mean one workspace each, and each new workspace starts with 20 credits a month and no automations. Email works with Gmail and Outlook only, and Google Workspace or Microsoft work accounts may need admin approval first. Connected tools do not feed Brain AI on their own either. You save what the helpers should know.

• Count your social pages, stores and channels. Each one beyond the first needs its own workspace.
• Read every scheduled task that sends email before you switch it on.
• Rule out the gaps that matter to you: no live chatbot, no phone answering, no automatic replies to social DMs.

Trustpilot, support and getting your data back out

Trustpilot currently shows no rating for Sintra. So the usual star check is not available there. Complaints on Trustpilot and Google Play cluster around credits running out within hours or days, video credit costs, slow support replies and the move to the 250-credit system. Support is by chat and email at help@sintra.ai. There is no phone support.

Sintra says it does not train models on your data; its Privacy Policy bars its AI providers from training their own models on your personal data, and its Terms allow de-identified, aggregated usage data to be used to improve the service. Export is by copy-paste from Brain AI, or through a full GDPR export you request by emailing support. Personal data is deleted within 30 days of a request, though backups may keep it for a limited period. Deleting knowledge inside Brain AI is final, with no undo, and task outputs have no long-term archive.

• Save brand guidelines and legal text in Brain AI by hand. A chat message saved through a helper becomes a summarized snippet.
• Keep health records and other sensitive personal data out. Sintra asks you to remove personal details before uploading.
• Note the deletion route now: a request to help@sintra.ai.

Before you enter a card for Sintra

Sintra suits a solo owner or a small team willing to approve drafts and keep video and site work inside a 250-credit month. Its own pricing page says it will not work for anyone who wants AI that publishes without approval, an enterprise setup or multi-client project management. If your plan survives the credit count, buy on the web, mark the receipt date, ask for any refund in writing before day 14, and check the renewal amount in Manage billing before the term ends. Those four steps cover most of the risk.