Is MailerLite Down? Usually Not, and Here Is What Looks Like It

People search is mailerlite down about 90 times a month in the United States. On most days the honest answer is no, and the more useful answer is a question back: down for everyone, or down for you? MailerLite's public status page has been green for months. Most of the moments when MailerLite seems to stop working are account states, not outages, and each one has a specific cause and a specific fix.

This page covers both. How to check the platform, then the six account states that look like an outage from the inside.

How to check whether MailerLite is down

Start with the vendor's status page at status.mailerlite.com. When we read it on 9 October 2026 it said "We’re fully operational" and showed 100% uptime for July to October 2026 on every component it lists ^[16].

Those components are worth knowing, because a problem is usually in one of them, not all:

• MailerLite website
• MailerLite App
• Email sending
• Landing pages and websites
• Links and tracking
• API and integrations
• Subscriber management
• Automations

There is a separate group for MailerLite Classic, the older product, with its own six components. If you log in at a Classic address, check that group, not the main one.

The status page has a subscribe option for updates. If MailerLite is central to your business, use it; an email from the status page reaches you faster than a search does.

What the page did not give us is a readable incident history. Its calendar is drawn in the browser, and we could not count past incidents from it. So we can say the page showed full uptime for the period it displays, and nothing about the months before.

## If the status page is green

Then the problem is very likely your account, your plan or your setup, not the platform. Work through these in order, because they are ordered by how often they explain the symptom.

1. Is the account under review? Sending and landing pages stop.
2. Is a free account over 250 subscribers or 2,500 emails? Sending and automations stop.
3. Is a Comfort account over its sending allowance? The plan upgrades, which needs a working card.
4. Is the account over a feature limit? Editing and activating stop.
5. Did a payment fail? Paid features may lapse.
6. Is a custom domain misconfigured? Pages and links fail on that domain only.

Each of these is a documented behaviour. None is a bug. The sections below explain how to tell which one you are in and what to do about it.

One rule of thumb: if you can log in and see your dashboard but cannot send, it is almost always the first or second item. If you cannot log in at all, check the status page again and then the vendor's login help.

Account review: the most common "outage"

MailerLite reviews accounts for spam risk, and a review pauses the things that matter most. The terms describe it precisely: when an account is "placed under review, either automatically or manually, for suspected non-compliance with these Terms, our Anti-Spam Policy, unusual account activity or security concerns, you will be notified via email." ^[8]

During the review "you will retain the ability to log in and access your dashboard; however, core operational functionalities, including, but not limited to, email sending and landing page publishing, will be temporarily paused." ^[8]

So the symptom is exact: you can see everything, and nothing goes out. Your landing pages may stop publishing changes. This looks like an outage. It is not.

Check your inbox, including spam, for a message from MailerLite. The review may ask for information about your list. Answer it. The terms are firm on the deadline: "Should there be no response from you addressing such an inquiry within thirty (30) days of the notification, the account will be terminated." ^[8]

Reviews happen early. Several Trustpilot reviewers describe one on their first or third campaign, to lists of a hundred or two hundred people ^[12].

## What triggers a review, and how to get through one

The vendor does not publish its thresholds, so we cannot tell you what score or complaint rate triggers a review. The terms list the categories: suspected non-compliance, anti-spam concerns, unusual activity and security.

From the reviews, the common thread is imported lists on new accounts. A list brought in from another platform, a spreadsheet or an event looks, to an automated check, like a list that may not have consented.

If you are in a review, three things help. Reply quickly and specifically: where the addresses came from, when, and how people opted in. Have the evidence ready: the form, the page, the date, any double opt-in confirmation. And do not try to work around it by creating a second account; the terms treat that as a further problem, not a solution.

If you are setting up, avoid the review in the first place. Start with subscribers who joined through a MailerLite form. Send your first campaign to a small, recent segment. Keep a clear sender name and a visible unsubscribe link. Widen the audience over several sends.

The terms also allow termination "with or without cause" ^[8], and a terminated account is the one state on this page with no fix. That is why the review deserves attention before it happens.

The free plan limit looks exactly like an outage

A free account that crosses 250 active subscribers stops sending. Campaigns stop, automations stop, and new subscribers can no longer be added by import, API or integration ^[5]. A free account that sends more than 2,500 emails in a month stops sending until the monthly reset.

The part that makes it feel like an outage is what keeps working. Signup forms and landing pages "will continue to be active and collect subscribers without showing any errors to your visitors" ^[5]. So new people keep arriving and receive nothing. Your welcome automation looks broken.

How to tell: open the subscriber count and the sending summary. If the count is above 250, or the month's sends are at 2,500, this is your answer.

How to fix: upgrade to Comfort, which starts at $12 a month for up to 500 subscribers ^[2], or reduce active subscribers below 250. Note that MailerLite counts any address that was active at any point in the period, "even if it is deleted later" ^[3], so a clean-up may not restore sending until the count resets.

Nothing is charged while the free plan is paused. The vendor states that free accounts are charged only if they choose to upgrade.

## The sending cap on Comfort

Paid accounts on Comfort have a monthly email allowance of ten times the top of their subscriber band. At 1,000 subscribers that is 10,000 emails.

What happens at the cap depends on which vendor page you read. The pricing page FAQ says "you can upgrade to Power for unlimited sending, or wait until your next billing cycle when your allowance refreshes." ^[2] The plan-change FAQ says that "Once your sending limit is reached, you will no longer be able to send further mail until your plan is upgraded to the next tier", and then that "Automatic upgrades are triggered once the limit is exceeded" ^[4].

So the documented behaviour is an automatic upgrade by one band, which keeps campaigns going. If the upgrade cannot be charged, for example because a card has expired, sending stops until the plan is upgraded or the allowance resets. That is when a Comfort account looks down.

How to tell: check Plan and billing for a pending or failed upgrade, and the sending summary for the month's total.

How to fix: update the payment method, or upgrade manually. If your sending regularly approaches the cap, Power removes it; on the 2,500, 5,000, 10,000 and 100,000 bands, an upgraded month on Comfort costs exactly what Power costs.

Feature limits freeze editing

Since 16 June 2026, Comfort carries limits on active items: 50 automations, 10 forms, 10 websites and landing pages combined, and 5 digital products or bookings. Free carries 3 automations, 3 forms, 1 website, 1 landing page and 1 product ^[3].

Over a limit, things already running keep running. What stops is change: "you cannot create, activate, or edit automations, forms, websites, landing pages, or digital products until you get back under the plan limit." ^[4] On Free, exceeding a feature limit goes further and also disables sending and subscriber imports ^[5].

This produces a confusing symptom. You open an automation to fix a typo and cannot save it. You build a new landing page and cannot publish it. Everything looks normal except that nothing can be changed.

How to tell: the app shows a pop-up listing each limit you are over, with your count against the limit ^[4].

How to fix: deactivate enough items to get back under the limit, or upgrade. One trap: an item you deactivate while over the limit cannot be reactivated until the total is under it. Plan which items to keep before you start switching things off.

## Payment problems

A failed payment is a quieter cause. Monthly plans renew automatically on the same day each month, and annual plans renew at the end of the year ^[3]. If the card on file fails, paid features can lapse, and an automatic upgrade cannot complete.

Two details from the billing page are worth knowing. The first payment may require 3D Secure authentication, which some cards and banks handle badly in embedded checkouts ^[3]. And the billing country can only be changed while the account is on the free plan ^[3], which matters if your card and your billing address are in different countries.

One reviewer on Trustpilot describes a declined card while trying to upgrade and then being unable to reach anyone ^[12]. Whether or not that was typical, it suggests checking the card before a large send rather than during one.

How to tell: open Plan and billing and look at the payment status and the invoices tab.

How to fix: add a second payment method, which the billing page supports, and set it as default if the first is unreliable. PayPal is accepted as an alternative to cards.

Custom domains, links and tracking

If your emails send but your links or landing pages fail, look at domains before you look at the platform.

Landing pages and websites on a custom domain depend on DNS records that you control. If those records change, the pages fail on your domain while the same pages on the default MailerLite address still work. The status page tracks "Landing pages & websites" and "Links & tracking" as separate components ^[16]; if both are green and only your domain fails, the problem is on your side of the DNS.

Two documented edge cases. Cancelling a paid plan removes access to custom domains, and the vendor requires existing custom domains to be disconnected from landing pages and websites before a cancellation can start ^[7]. And after a downgrade to Free, sites stay hosted on the default MailerLite address.

So if your pages stopped working shortly after a plan change, the plan change is the likely cause. Previously set DNS records "remain valid and can be reused if you upgrade again" ^[7], which makes the fix quick if you return to a paid plan.

## Integrations that stop adding subscribers

A common report is that subscribers from a store or a website stopped appearing in MailerLite. The status page lists "API & integrations" as its own component ^[16]. If it is green, look at the account.

On the free plan over 250 subscribers, connected e-commerce integrations keep syncing existing subscribers "but they will not add newly opted-in customers to your email list", and new subscribers from the API or other integrations are not added either ^[5]. To the store owner this looks like a broken integration.

The vendor's own integrations are also its weakest-rated surfaces. Its Shopify app scores 2.4 from 27 reviews, and one reviewer describes "many glitches and server errors when trying to set up the pop-ups and automations" ^[15]. Its WordPress signup forms plugin scores 3.0 from 40 ^[14]. Some reported failures are real problems in those integrations rather than in MailerLite itself.

How to tell: check whether new subscribers arrive through a MailerLite form directly. If they do, the platform is fine and the problem is the integration or the plan limit.

When it really is MailerLite

Sometimes it is the platform. Every email service has incidents: delayed sending, slow reports, a login problem.

When it is, the status page is the place to watch, component by component. If sending is delayed, do not resend a campaign that appears stuck; you risk sending it twice when the queue clears.

Support routes depend on plan. Free accounts are pointed to self-service resources; paid accounts can contact support from inside the account, with 24/7 email on Comfort and live chat on Power ^[2]. In our review sample, support is the strongest theme, mentioned in 61 of 100 reviews and positive in 46 ^[12], so a ticket is a reasonable route.

For a launch or a time-sensitive campaign, schedule it early enough that a short delay does not matter, and subscribe to the status page beforehand.

MailerLite Classic accounts

Some long-standing customers are still on MailerLite Classic, the older product. It has its own status group with six components ^[16], and its own help centre, reached by logging in to the Classic account.

Classic has a rule that can make an account look down weeks after a payment lapses. The terms say that when a Classic account's paid plan is not renewed, the account moves to Free, stays operational within Free limits for 30 days, and is then disabled: "you will still be able to log in, access, export, and migrate your data, but you will no longer be able to add new subscribers, create content, or use any sending and publishing features." ^[8]

So a Classic account that stopped paying in August can stop working in September with no outage anywhere. The fix is an upgrade to a paid Classic plan, or a move to the new MailerLite, which is where the vendor directs anyone who wants to keep using it for free.

## A quick diagnostic

If MailerLite seems down, run this in order.

1. Status page green? If not, wait and watch the component you need.
2. Email from MailerLite about a review? Answer it within days, not weeks.
3. Free account at 250 subscribers or 2,500 sends? Upgrade or reduce.
4. Comfort account at its sending allowance? Check for a pending or failed upgrade.
5. A pop-up about feature limits? Deactivate items or upgrade.
6. Payment status in Plan and billing? Fix the card or add PayPal.
7. Custom domain recently changed, or plan recently cancelled? Check DNS and domain settings.
8. Integration not adding people? Test a MailerLite form directly.

On the evidence of the status page, step one will rarely be the answer. On the evidence of the reviews, step two is the one that matters most, because it is the only one with a deadline.