Piktochart is easy to start and easy to misjudge. The pricing page is clear on price but quiet on export formats, AI training and what happens to your work when a plan ends. Confirm these points before you pay, in this order.

Every item cites Piktochart's own pages, read for the United States on 9 and 10 October 2026.

1. Which file formats will you need?

List them now: PNG, PDF, PowerPoint. Pro exports PNG only; PDF and PowerPoint start on Business, and are included on Education and Nonprofit [2] [148].

There is no JPEG or Word export on any plan [148]. Transparent-background PNGs start on Pro; Free downloads keep the background [2].

💡
Toolkit tip

Test a real PowerPoint export before buying for a team.

## 2. Will you export to PowerPoint?

PowerPoint export works only from the Presentation format [149]. Grouped elements are ungrouped, charts and maps become static images, and complex SVGs may turn into PNGs [149]. Font sizes can shift because Piktochart works in pixels and PowerPoint in points.

Test one real deck before committing a team.

3. Do you need to import PowerPoint?

You cannot. "Currently, Piktochart does not support importing PowerPoint files." [195] Existing decks have to be rebuilt. Going the other way, Google Slides can open the PowerPoint file Piktochart exports, which is a Business, Education or Nonprofit feature [149].

💡
Toolkit tip

Keep written answers from support on deletion and refunds.

## 4. Is the free plan enough to test?

It is enough to build, not to export. Free allows two PNG downloads per account, and "This download limit does not refresh once used." [141] Spend them on the two files you most need to see. Free also hides premium templates behind a Premium badge and allows one folder [192] [141].

5. Will your free work stay online?

Not reliably. When free access ends, "all published visuals are automatically unpublished and deleted", and "Once deleted, they cannot be recovered." [183] Today's page shows no time limit on Free, but from October 2025 to at least April 2026 the free card said "7-day access" [268].

Ask support in writing whether your account has a free access period.

⚠️
Watch out

No real-time co-editing and no version history.

## 6. What happens to your visuals if you downgrade?

Get this in writing too. The Refunds article says you lose access to "All your saved visuals" [144]; the Plans & Billings article says "Your existing visuals remain accessible" [142].

7. Have you read the AI training clause?

"By default, all Content you create and/or upload to Piktochart is automatically included in our AI training program." [4] Opt-out is by email only, applies to future use, and does not remove images from models already trained [4].

⚠️
Watch out

No accessibility options inside the editor.

## 8. Have you sent the opt-out email?

If your visuals hold client data, unpublished results or anything confidential, send it before you upload. Keep the reply. The policy also lets you ask which AI training partners received your content and how it was used [4].

9. Do you know how many AI credits you will burn?

Pro gives 500 per member a month, Business 1,000, Education and Nonprofit 250, Free 60 [146]. A prompt costs 1, a document summary 3, an image 25, a video 250 [146]. Credits do not roll over. Free credits are described two ways: one article says they refresh monthly [141], another that you must subscribe "once your trial ends" to use them [146].

10. Will you generate AI video?

Check the model cost first. The AI Video article puts Veo 3.1 at 650 credits [243], more than a Pro member's month. Clips run "up to 8 seconds" in one article and "between 10 and 60 seconds" in another [243] [244].

11. Do you need long documents kept intact?

Preserve Content keeps uploaded text whole only on the Document format, and only for the first five pages unless you are on Business [225]. Other formats summarize. The AI Outline lets you cut sections before generating, at one credit per regeneration [224].

12. Do you need brand fonts and colors?

Then Pro is out. The pricing table gives Pro no brand colors, brand fonts or logos; Business has unlimited; Education and Nonprofit get one six-color palette, ten fonts and one logo [2].

A communications page says Pro users can use their company's fonts and colors [58]. The pricing table is the one to trust.

13. How many folders will you need?

Count them. The folders article says "Pro users can create 1 folder" [185]; the pricing table shows Pro with unlimited folders [2]. Folders cannot be nested on any plan.

14. Will two people edit the same visual at once?

They cannot. "Live collaboration is not available at the moment." [180] A second editor bumps the first. There is no version history to undo a teammate's change [182]. Comments with @mentions and resolved threads do work on every plan once a visual is shared [181].

15. Will you move work between teams?

Visuals cannot move between workspaces, and work made in a team workspace belongs to the team [170] [168]. Create each visual in the workspace where it will live.

16. Do you need single sign-on?

SAML SSO is Enterprise only [150]. The Workspace article says Business; the SAML article and the pricing page say Enterprise [151] [2]. Setup needs a DNS TXT record and can take up to 72 hours to verify, and a user switched off in your identity provider can still sign in with email and password [150].

17. How big is your team?

Pro and Business run from 1 to 100 members; Enterprise from 101 on the pricing page [2]. The Enterprise page says it suits "teams with more than 25 members" [7]. Ask sales which number applies to you.

18. Do you need live data in charts?

Google Sheets links do not refresh in the editor: "Your data will not automatically be updated." [212] Published pages refresh on reload. Maps accept typed data only [215].

19. Do your audiences need accessible files?

Piktochart says "we do not have accessibility options within Piktochart" [153]. There is no alt text inside the editor. If you publish for schools or government, plan a separate accessible version. A VPAT document is offered for download [153].

20. Do you work in right-to-left scripts?

Arabic and Hebrew are not supported [162]. The editor interface is English only, though AI output covers 27 languages [219]. Scripts such as Mandarin or Hindi need uploaded fonts, and unlimited font uploads are a Business feature [220].

21. Will anyone edit on a phone or iPad?

No one can. Editing needs a desktop browser [157]. Finished visuals can still be viewed on phones and tablets, and upgrading should also be done from a desktop [178].

Curious how Piktochart feels in practice?Try Piktochart →

22. Which browser will your team use?

The browser article recommends Chrome, Firefox, Safari, Brave, Edge 79+ and Opera [157]. The download article says Safari and Edge "lack some technology" [208]. Chrome or Firefox is the safe pair.

23. How large are your visuals?

A visual can be at most 50,000 px tall and 3,840 px wide [204]. Longer infographics publish online but will not download. Infographic format is not built for print; use Report, Poster or Flyer for paper [205].

24. Do you need an API or automation?

"At the moment, Piktochart does not offer API access." [222] No Zapier connector was found in the help center. The help center's AI agent cannot create visuals either; everything goes through the Pikto AI generator [222].

25. Are you eligible for Education?

Students, teachers and staff at schools registered with a government agency qualify, as do homeschool association members with proof [158]. A recognized school or .org email unlocks checkout; otherwise a manual ID review takes about a day.

26. Are you eligible for Nonprofit?

501(c)(3) organizations and registered equivalents qualify; healthcare and government bodies do not [159]. A hospital charity should ask before paying.

27. Annual or monthly?

Annual Pro breaks even after eight months, our arithmetic: US$120 against US$15 a month. Annual Business breaks even after about ten. If you might stop sooner, pay monthly.

28. Have you put the renewal date in your calendar?

Plans renew automatically, and the help center says forgotten cancellations are not refunded [144]. One reviewer in our sample describes an annual renewal that support refused to reverse [260]. Payment reminders and receipts come from Paddle, not Piktochart, so add both senders to your safe list [163] [145].

29. Do you know the cancel and pause steps?

Cancel under Account Settings, Plans & Billings, Cancel Recurring [143]. A pause of one to three months is offered in the same modal [145]. Legacy Piktochart Video subscriptions need support.

30. Will you be taxed?

Paddle adds sales tax or VAT at checkout where required [164]. Tax-exempt buyers can send a certificate for a refund of the tax and future exemption [144]. VAT is charged on top of the sale price, so buyers in the EU pay more than the card shows [164].

31. Do you need a purchase order or invoice?

Purchase orders get a manual invoice by email [152]. Paid invoices appear under Plans & Billings and arrive from Paddle [165].

32. Will you resell what you design?

Visuals made by Pro users "can be resold as an end-product or a service provided" [177]. AI images are covered by the commercial license [161].

33. Is your free account dormant?

Free accounts inactive for 12 months are deleted after a four-week notice, with a backup link valid for one week [156].

34. Have you read the reviews in context?

Trustpilot shows 4.4 from 228 [260]; Gartner's sites show 4.7 from 198, with reviews from 2018 to 2024 [262]. In our sample, six of the 14 negative reviews describe deleted work. Read those six before you rely on Free.

35. Have you tested support?

Send a question before paying. Support is the most praised part of Piktochart in our sample [260], and the answer also gives you a written record of the policy you asked about.

36. Do you know how credits are shared?

Credits are pooled. "Credits renew on a monthly basis and are shared across the entire workspace based on the number of seats." [146] A three-seat Pro workspace has 1,500 credits a month for everyone, and one heavy user can spend them all.

37. Will you save AI drafts properly?

AI drafts are not saved on their own. The help center says "Your generated visuals are not automatically saved" until you click Save & Edit [222]. Generating a new draft without saving loses the previous one.

38. What will you feed the AI?

Uploads must be TXT, DOCX or text-based PDF files under 10 MB, one at a time; scanned PDFs and images are refused [223]. Image prompts are capped at 150 characters [233]. Plan around both limits before you promise a colleague an AI-built report.

39. Will you print?

The High download quality is "comparable to 300 DPI and higher in some cases" [205]. Turn on Download as Blocks to get a multi-page PDF instead of one long page [148]. There is no bleed setting [205].

Ready to put Piktochart to the test?Try Piktochart →

40. Do you need public visuals found on Google?

The help center gives two answers on search. One article says free visuals are no-index while public Pro visuals can be found on Google [183]; another says "our published visuals are now no-index and no-follow and will not be indexed by Google" [395]. Published pages count views once per logged-in user or IP address [184].

41. Is your old work in the Classic editor?

Converting a visual to the new editor is one-way: "after conversion, visuals cannot be reverted to the Classic Editor" [191]. Duplicate anything important before converting.

42. Do you have more than one account?

Check. Each subscription is tied to one email and accounts cannot be merged [160]. The help center notes that missing visuals often sit in a second account the user forgot [208].

43. Who will own the workspace?

The owner alone manages billing [169]. Ownership moves only by a written request to support from the current owner [151]. Name an owner who will stay.

44. How will you leave?

Deleting an account takes up to 14 days and first requires removing every team member; deleting a single workspace needs support [171]. Deleting a whole team account is also done by support [172].

45. Will you import video?

New sign-ups since June 2026 no longer get Piktochart Video at all [355]. For existing users, uploads are capped at 20 minutes on Free and 90 minutes per seat a month on Pro; files over 4 GB fail, and clips without audio are rejected [250]. Transcripts are machine-made and "not going to be 100% accurate" [252].

46. Will anyone redeem an activation code?

Activation codes from a school or employer work only on a free account with no other members [175]. Redeem them before joining a team workspace.

47. Can your payment be held?

Paddle may hold a new order for fraud review for up to 12 hours [166]. Do not buy on the morning of a deadline. An order rejected after review is released back to the card [166].

48. Have you checked the user numbers?

Do not lean on them. Piktochart's pages claim 6 million, 11 million, 14 million and 34 million users [48] [11] [2] [49], and the Black Friday page claims "220 Million +" visuals [51] where the user stories page says "2 MILLION+" [75].

49. Do you need private sharing?

Password protection for published visuals starts on Pro; passwords need at least six characters [183]. On Free, a published visual is public to anyone with the link [2].

50. Will you embed visuals on a website?

Embed code comes in responsive or fixed-width versions and is available only from inside the editor [183]. Email platforms are not supported for direct embedding; the help center suggests attaching a PNG instead.

51. Will your team reuse layouts?

Team templates start on Pro. Any member can save a visual as a template, and editing a template creates a new visual rather than changing the original [186]. That protects the template and multiplies copies.

52. Will you build tables?

Tables accept pasted data from Excel or Google Sheets, but rows cannot be merged and row height cannot be set by hand [218]. Long comparison tables may need to be split.

53. Will charts show their numbers in a download?

Not by default. Values appear on hover in the published version; downloads stay blank unless you switch on Data Labels [213] [209].

54. Do you need small regions on maps?

Maps come from Natural Earth data, and the help center warns that some small areas are not included [215]. Check your regions before building a district-level map.

55. Will the AI build your charts?

No. Pikto AI "does not support generating charts directly from raw data" [222]. Preserve Content keeps charts that already exist in an uploaded document, on the Document format only.

56. Do you need icon arrays for statistics?

The icon matrix chart turns values into a share of 100 icons and is capped at 100 [214]. It shows percentages, not counts above 100.

Frequently asked questions

Which Piktochart plan should a small team buy?+

Business, if anyone needs PDF, PowerPoint or brand fonts: US$204 per member a year or US$20 a month.

Can I get a refund from Piktochart?+

Its help center says subscriptions are non-refundable; the Terms allow refunds only in exceptional circumstances.

## 57. What happens to a leaver's work?

It stays with the team. If a member leaves the workspace, their visuals pass to the team owner and keep their sharing settings [168]. A personal account cannot take team work along, and visuals cannot be moved to another workspace [170].

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